Infinitv

Delete your account

Last updated 30 August 2026

You can delete your Infinitv account and its data at any time, from inside the app or by email. This page explains how, what is removed, what is kept, and how long it takes.

Read this first

Deletion is permanent. There is no undo and no recovery window.
Unspent coins are destroyed and are not refunded. Spend them before you delete.
Deleting your account does not cancel a subscription. Cancel that separately in the App Store or Google Play, or it keeps billing.
Clips of yours that have already aired stay in the channel's back catalogue, but stop being attributed to you.

Option 1 — In the app (fastest)

Open Infinitv on the device where you are signed in.
Go to Settings. Open the profile or menu entry and choose Settings.
Tap "Delete Account" near the bottom of the list.
Confirm. Read the warning and confirm. The account is deleted straight away and the app returns to an anonymous, empty state.

Option 2 — By email

If you have uninstalled the app or lost access to the device, write to us and we will do it for you.

Email a deletion request

Send it from the address linked to your account and include:

your handle in the app;
whether you signed in with Apple, with Google, or not at all;
if you can, the prompt or approximate air time of one of your clips, so we can identify the account.

We verify that the request comes from the account holder before deleting anything, and confirm by email when it is done. Requests are completed within 30 days and usually within a few days.

If your account was never linked to Apple or Google, it exists only on the device that created it. In that case there may be nothing we can identify from an email — deleting the app removes it, but the safest route is Option 1 while you still have the device.

What is deleted, and what is not

Deleted	Kept
Your profile row and handle. Your linked Apple or Google identifier and email address. Your coin balance and any open bid holds. Your bid history. Your push notification token. Reference images you uploaded. Drafts and generations that have not aired. Your likes.	Clips that have already aired, and the prompts behind them, as part of the channel's back catalogue — shown without your handle and no longer linked to your account. Story beats you contributed, so that other people's stories do not break — also unattributed. Purchase receipts and ledger entries, where tax and accounting law requires us to keep a record, retained in the narrowest form allowed. Aggregate, non-identifying analytics.

Deleted

Kept

Your profile row and handle.
Your linked Apple or Google identifier and email address.
Your coin balance and any open bid holds.
Your bid history.
Your push notification token.
Reference images you uploaded.
Drafts and generations that have not aired.
Your likes.

Clips that have already aired, and the prompts behind them, as part of the channel's back catalogue — shown without your handle and no longer linked to your account.

Story beats you contributed, so that other people's stories do not break — also unattributed.

Purchase receipts and ledger entries, where tax and accounting law requires us to keep a record, retained in the narrowest form allowed.

Aggregate, non-identifying analytics.

Backups are rotated on a rolling schedule, so a deleted record can persist in an encrypted backup for up to 30 days before it is overwritten. It is not restored to the live service.

Cancelling a subscription

Subscriptions are billed by the store, not by us, so we cannot cancel one for you.

iOS: Settings → your name → Subscriptions → Infinitv → Cancel Subscription.
Android: Play Store → profile → Payments & subscriptions → Subscriptions → Infinitv → Cancel.

Cancel before you delete the account, or the subscription keeps renewing against a store account with no app behind it.

Other requests

If you want a copy of your data, a correction, or deletion of one specific clip rather than the whole account, email support@mobileupp.com and say which. Your full set of rights is described in the Privacy Policy.