Yuvra.

Privacy Policy

Last updated: 26 October 2026 · Effective: 26 October 2026

Yuvra is a travel eSIM app operated by MobileUpp Yazılım ve Bilgi Teknolojileri Anonim Şirketi ("MobileUpp", "we", "us"), Maslak, Sarıyer / İstanbul, Türkiye. This policy explains, in plain language, what personal data the Yuvra app collects, why, who we share it with, how long we keep it, and the rights you have over it. It applies to every version of the app: App Store, Google Play and Huawei AppGallery.

The short version

  • You can browse, buy and install eSIMs without creating an account.
  • We never see your card number: card payments are handled directly by Stripe.
  • To deliver an eSIM we send the order to our eSIM supplier, never your name, email or payment details.
  • Yuvra shows no ads, and we do not sell your personal data.
  • You can delete your account at any time in the app: Settings → Delete Account.

1. Who we are

The data controller is MobileUpp Yazılım ve Bilgi Teknolojileri Anonim Şirketi, Maslak, Sarıyer / İstanbul, Türkiye. You can reach us at support@mobileupp.com or through Settings → Help & support in the app.

2. What we collect

DataWhat it isWhy
Anonymous accountA random user ID created the first time you open the appTo link the eSIMs you buy to your device without a sign-up
Sign-in details (optional)If you sign in with Apple, Google or HUAWEI ID: the email address and name that provider returns. With Apple's "Hide My Email" we only receive the relay addressTo keep your eSIMs and balance across devices
Orders and eSIMsThe plan, destination, price, currency, payment reference and order status; the eSIM's ICCID, installation details (SM-DP+ address, activation code, QR code), data usage, status and expiry dateTo sell and deliver your eSIM and show its usage
BalanceTop-ups, credit spent and refundsTo run your Yuvra balance
Notification token and app languageThe push token issued by Apple, Google or Huawei, and the language the app is set toTo tell you when an eSIM is ready or support has replied
Support requestsWhat you write to us in the app, and the eSIM or order it is aboutTo answer you
Errors and diagnosticsError messages when something fails, crash reports, device model, OS and app version, and pseudonymous usage statisticsTo find and fix problems

We do not collect your card number, expiry date or security code, your contacts, photos or precise location. Yuvra shows no ads and does not use advertising identifiers for advertising.

Device permissions

The app asks only for notifications (optional; refusing does not affect buying or using an eSIM). On iPhone, the camera is used only if you choose to scan a card in the payment sheet; the image stays on your device.

3. Why we use it, and on what legal basis

PurposeLegal basis
Selling and delivering eSIMs, running your balancePerformance of a contract
Processing payments and preventing fraudContract; legitimate interest in preventing fraud
Customer supportContract; legitimate interest
Keeping the app working (errors, crashes, statistics)Legitimate interest; consent where required
Push notificationsYour consent (the system permission prompt)
Tax and accounting recordsLegal obligation

Where the law requires consent (for example under China's Personal Information Protection Law), we ask for it when you first open the app.

4. Who we share it with

We share personal data only with the service providers needed to run Yuvra, and only as much as each one needs:

ProviderPurposeData involved
eSIM Access, AiraloeSIM supply and activationPlan and order identifiers; never your name, email or payment details
Stripe; iyzico (customers in Türkiye)Card payments, as independent controllersOrder amount; you give your card details directly to them
SupabaseDatabase, sign-in and server functionsThe data listed in section 2
Google Firebase (Crashlytics, Analytics, Cloud Messaging)Crash reports, usage statistics, notificationsCrash data, device model, OS and app version, pseudonymous installation ID, push token
RevenueCat (App Store and Google Play versions)Purchase recordsPseudonymous user ID and purchase records
Apple, GoogleSign-in and notifications, if you use themSign-in details, push token
Huawei HMS Core: Push Kit, HUAWEI ID (AppGallery version)Notifications; sign-in, if you use itPush token; sign-in details

We may also disclose data where the law requires it, or to establish or defend legal claims. We do not sell personal data and do not share it with data brokers.

5. International transfers

MobileUpp is based in Türkiye, and our providers' servers are in other countries, so your data is stored and processed outside your country. We transfer only what is needed to provide the service and rely on the safeguards the law provides: the European Commission's Standard Contractual Clauses or an adequacy decision (GDPR), Article 9 of Turkish Law No. 6698 (KVKK), and your separate consent where China's Personal Information Protection Law requires it. You can withdraw consent at any time (section 8).

6. How long we keep it

RecordRetention
Order, payment and balance records10 years, as required by Turkish tax and commercial law
eSIM recordsUntil the plan expires, plus 12 months for support
Account and support requestsUntil you delete your account
Notification tokensUntil the token is replaced or the account is deleted
Error and crash reportsUp to 90 days
Usage statisticsUp to 14 months

After that, data is deleted or anonymised.

7. Security

Data travels over encrypted connections (TLS) and is stored in an access-controlled database where each customer can read only their own orders and eSIMs. Supplier and payment keys are kept on our servers and never in the app. No system is perfectly secure; if a breach affects you, we will tell you and the competent authority as the law requires.

8. Your rights

You can ask to access, copy, correct or delete your personal data, to restrict or object to its use, to receive it in a portable format, to have our processing rules explained, and to withdraw consent at any time (this does not affect processing that already took place). Depending on where you live, these rights come from:

To use any of these rights, write to support@mobileupp.com. We reply within 30 days, or sooner where local law requires (15 working days in China).

9. Deleting your account

You can delete your account at any time in Settings → Delete Account, or by emailing support@mobileupp.com. We then delete your account and eSIM records; financial records we must keep by law are retained for the legal period and separated from your identity where possible. Details are on the account deletion page.

10. Children

Yuvra is meant for adults. We do not knowingly collect personal data from children under 16 (under 13 or 14 where local law sets a lower age, with a parent's or guardian's consent). If you believe a child has given us personal data, contact us and we will delete it.

11. Changes to this policy

When our practices change we update this page and the "last updated" date above, in every language at once. Significant changes are announced in the app before they take effect.

12. Contact

MobileUpp Yazılım ve Bilgi Teknolojileri Anonim Şirketi
Maslak, Sarıyer / İstanbul, Türkiye
support@mobileupp.com

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